Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data while using Fawru.
1. Introduction
Welcome to Fawru. We value your privacy and transparency above all else. This Privacy Policy describes how we collect, use, process, and disclose your information when you access or use our platform, websites, and APIs.
By accessing, registering, or using Fawru, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. If you do not agree with the terms outlined in this document, you must discontinue your use of our services immediately.
2. Information We Collect
We collect information to provide a better, more secure experience for our users. We classify the collected data into the following categories:
A. Personal Information
We collect personal details that you voluntarily provide to us when registering an account or communicating with our support teams. This includes:
- Full Name
- Email Address
- Profile details & optional avatar URL
- Account security preferences
B. Usage Information
We automatically collect technical data generated by your interaction with the platform to manage system health and track usage metrics. This includes:
- IP Address & rough geographic location
- Browser metadata (type, user-agent details)
- Device specs & operating system version
- Clickstream telemetry, referring pages, and session durations
C. Cookies and Tracking Technologies
We use cookies, web beacons, and similar client-side indicators to maintain session authentication, remember user theme/filter preferences, and monitor navigation analytics.
3. How We Use Information
Your information is processed to execute core platform operations. Specifically, we use collected parameters to:
4. Request Hub Content
Fawru is a community-driven feedback platform. When you submit feature requests, report bugs, participate in threaded discussions, or upvote ideas, that content is stored on our servers to render the requested client interfaces.
Public Availability:Please note that requests, comments, and votes you publish are visible to the public, search engines, and participating product managers. Avoid uploading or publishing private, sensitive, or proprietary data. Users remain fully responsible for the content they choose to publish.
6. Third Party Services
We partner with trusted service providers to assist with platform delivery. These sub-processors manage resources within the scope of their contracts:
- Authentication & secure session management
- Cloud hosting, database execution, and web caching
- Aggregated visitor analytics and metrics tracking
- Transactional notification email dispatch
- Cloud-based asset storage for uploaded user images
- Secure payment gate processing (for future premium features)
7. Data Sharing
Fawru does not sell your personal information. We only share information in limited circumstances:
- 1.Legal Compliance: If required to comply with court orders, subpoenas, applicable laws, or to defend our legal rights.
- 2.Service Providers: Sharing details under strict confidentiality clauses with trusted processors operating on our behalf.
- 3.Business Transfers: During asset sales, acquisitions, corporate mergers, or bankruptcy transactions.
- 4.Consent: In situations where you have explicitly authorized us to share your information.
8. Data Security
We employ industry-standard technical and organizational security measures to prevent unauthorized data access, leakage, deletion, or loss. These include database encryption, secure HTTPS/TLS layers for web traffic, password hashing, and active access control logs.
However, please be aware that no data transmission method over the internet or database storage mechanism is 100% secure. While we strive to protect your credentials, we cannot guarantee absolute security.
9. Data Retention
We retain your personal data only as long as your account remains active or as needed to provide you with the Fawru platform services.
We also retain necessary logs to satisfy legal requirements, comply with financial audit rules, and resolve disputes. When information is no longer needed, it is deleted or permanently anonymized.
10. Your Rights (DPDPA India & International Regulations)
Depending on your location, including under India's Digital Personal Data Protection Act, 2023 (DPDPA), the EU General Data Protection Regulation (GDPR), or the California Consumer Privacy Act (CCPA), you possess specific rights as a "Data Principal" (user) over your personal data:
11. Children's Privacy
Fawru is not intended for or directed to children under the legal age (13 in the United States, or 16 in the European Union). We do not knowingly collect or solicit personal data from children.
If we discover we have inadvertently recorded credentials from a child without verified parental consent, we will take immediate steps to delete that data from our production databases.
12. Policy Updates
We may modify or update this Privacy Policy over time to reflect database configuration updates, legal updates, or changes in how we deliver services.
When changes are published, we will update the "Last Updated" date at the top of this page. We encourage you to visit this page periodically to remain informed about how we safeguard your information.
13. Contact & Grievance Redressal
If you have any questions, feedback, or concerns regarding the processing of your data, or would like to submit a request to exercise your legal rights under India's DPDPA or international regulations, please contact our designated Grievance Officer:
Fawru has established a dedicated grievance redressal mechanism to quickly address user concerns in accordance with Indian DPDPA compliance guidelines.
support@fawru.com